// Public Administration Services
AI Digital Help Desk
AI chatbot on the body's regulations and procedures, 24/7, with operator escalation and analytics.
[INTERNO]
SOV-IT
// Timeline
4-8 weeks
// Investment range
€8.000 – €25.000 + monthly maintenance
// Target
Municipalities · Bodies with overloaded help desks
// What's included
- ✓ Knowledge base on PA regulations and procedures
- ✓ 24/7 availability
- ✓ Automatic escalation to a human operator
- ✓ Conversation analytics
- ✓ Privacy-first local LLM
// Technologies
RAG Local LLM Ollama PA website integration
// Expected outcome
Automatic handling of 40-60% of FAQs, reducing queues at the physical help desk.
// Compliance
AgID AI PA Guidelines GDPR AI Act WCAG 2.1 AA
// Frequently asked questions
How does the first contact work? +
A free 30-60 minute discovery call to frame needs, budget and timing before any quote.
How are payments made? +
30% on acceptance of the quote, 40% at an intermediate milestone, 30% on final delivery.
Who owns the final code/asset? +
The client. Full IP transfer on project delivery.
Ongoing maintenance? +
Monthly maintenance packages starting from €100/month: updates, backups, technical support.
// Other services · Public Administration Services
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Citizen Portals
PA-ready web portal: WCAG 2.1 AA, reserved area with SPID/CIE, online case management, notifications.
[INTERNO]
SOV-IT
3-6 months €15.000 – €60.000
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Document Digitisation
Scanning and OCR of paper documents, AI classification, indexed archiving, approval workflows.
[INTERNO]
SOV-IT
4-12 weeks €5.000 – €30.000
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Institutional Digital Communication
Management of the body's social channels, information campaigns, institutional graphics, video for public events.
[IBRIDO]
SOV-IT
Minimum 6-month retainer €1.500 – €5.000 / month
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